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We appreciate your interest in Frank & Fred. Your feedback and questions are important to us. This page outlines the best ways to contact us and clarifies what we can, and cannot, assist you with. Please read through the sections carefully to ensure your inquiry is directed appropriately and to receive the most efficient response.

As an independent review and affiliate website, Frank & Fred provides detailed analyses and information about online gambling brands. We are not the casino or sportsbook operator ourselves. This distinction is crucial for understanding the scope of our support.

Frank & Fred is an independent platform dedicated to reviewing and providing information on various online gambling sites. Our mission is to offer honest, unbiased insights to help players make informed decisions. We publish comprehensive reviews, guides, and news related to the online casino and sports betting industry.

It is important to understand that Frank & Fred does not operate any casino or sportsbook. We do not hold player accounts, manage funds, process deposits or withdrawals, or handle any aspects of direct gambling operations. We are strictly a content and information provider. Our independence allows us to offer objective assessments of the brands we feature.

We are here to assist with inquiries directly related to the content and operation of the Frank & Fred website. Specifically, we can help with:

• Feedback on our reviews, articles, or guides.
• Suggestions for new content or improvements to existing information.
• Reporting inaccuracies or outdated information on our site.
• General questions about how Frank & Fred operates as an affiliate and review platform.
• Partnership opportunities and advertising inquiries for our website.
• Technical issues experienced while using the Frank & Fred website.

For these types of inquiries, please use the general contact form available on our website, or refer to the specific email addresses provided for legal and DMCA matters.

Due to our role as an independent review site, there are many areas where we cannot provide direct assistance. It is essential to understand these limitations to avoid delays in resolving your issue. We cannot:

• Access or manage any player accounts at any online casino or sportsbook.
• Process deposits, withdrawals, or manage any financial transactions related to gambling operators.
• Resolve disputes between players and online casinos or sportsbooks.
• Provide customer support for any specific gambling brand, including live chat or phone support.
• Offer legal advice regarding online gambling or specific terms and conditions of operators.
• Intervene in bonus disputes, account verification (KYC) processes, or gameplay issues with any operator.

For any of these issues, you must contact the customer support of the relevant online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.

If you are experiencing problems with your player account, including login issues, verification (KYC) procedures, deposit failures, withdrawal delays, bonus discrepancies, or any other operational aspect related to an online casino or sportsbook, you must contact that operator's customer support team directly.

Frank & Fred does not have access to your personal account details, transaction history, or any other sensitive information held by gambling operators. We cannot initiate actions on your behalf, nor can we provide specific advice on how to resolve these issues with an operator. Each licensed gambling brand is legally obligated to provide its own customer support channels, and you should utilize those for prompt assistance.

For all formal legal inquiries concerning Frank & Fred, including contractual matters, regulatory compliance pertaining to our operations as an independent review site, or other legal notices, please contact us via the dedicated email address below. This includes requests for information under data protection regulations such as GDPR, specifically concerning data held by Frank & Fred about our website users.

Please note that this email is exclusively for legal matters pertaining to Frank & Fred's operations as a review website. We cannot provide legal advice concerning online gambling activities or specific operator terms. For legal issues related to a gambling operator, you must contact that operator directly.

Legal inquiries should be sent to: [email protected]

Frank & Fred respects intellectual property rights. If you believe that any content published on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), please send a formal notice to our designated agent. Your notice must include all information required by applicable copyright law, including identification of the copyrighted work, identification of the infringing material, and your contact information.

Upon receipt of a valid notice, we will promptly investigate the claim and take appropriate action in accordance with copyright law. Please ensure that your claim is accurate and complete. Misrepresentations of copyright infringement may result in liability for damages.

DMCA and copyright takedown requests should be sent to: [email protected]

While Frank & Fred is not a gambling operator, we are committed to promoting responsible gambling. If you or someone you know is struggling with gambling addiction, we strongly encourage seeking help from professional organizations. Our website often features links to reputable responsible gambling resources and support groups. These organizations offer confidential assistance and tools to manage gambling habits.

Please remember that responsible gambling is a personal responsibility, and resources are available to help. Frank & Fred supports initiatives that promote safe and controlled gambling environments.

We endeavor to respond to all legitimate inquiries as quickly as possible. Our typical response time for general website feedback and partnership inquiries is within 2-3 business days. Legal and DMCA requests are prioritized and will receive attention within 1-2 business days, although resolution may take longer depending on the complexity of the issue.

Please be aware that inquiries sent to the incorrect department or those seeking assistance that we cannot provide (e.g., account issues with an operator) may experience delays or may not receive a direct response, as we will be unable to assist. We appreciate your patience and understanding as we work to address your concerns effectively.