Ábyrg spilun

At Frank & Fred, we believe that online gaming should be an enjoyable and entertaining experience. We are committed to promoting responsible gaming practices and ensuring a safe environment for all our players. Gambling should always be viewed as a form of entertainment, not a way to generate income. We understand that for a small percentage of individuals, gambling can become problematic. Our policy outlines the measures we have implemented to prevent problem gambling and assist those who may be affected.

We operate under strict regulatory guidelines set by our licensing authority. These regulations mandate that we provide tools and resources to help players manage their gambling activity. Frank & Fred is dedicated to upholding these standards and continuously improving our responsible gaming framework. Our team is trained to recognise and respond to responsible gaming concerns, ensuring that player welfare remains a top priority.

Identifying problem gambling early is crucial. It is important to be aware of the signs, both in yourself and in others. Problem gambling can manifest in various ways, affecting an individual's financial stability, relationships, and mental well-being. Some common indicators include:

• Spending more money and time on gambling than intended.
• Feeling a need to be secretive about gambling activities.
• Chasing losses, attempting to win back money that has been lost.
• Gambling to escape from personal problems, anxiety, or depression.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Experiencing mood swings, irritability, or restlessness when not gambling.
• Repeatedly attempting to cut down or stop gambling without success.

If you recognise any of these signs, we encourage you to consider seeking support. Frank & Fred provides tools to help you manage your play, and external organisations offer professional assistance.

Maintaining control over your gambling is essential for a positive experience. Here are some practical tips to help you keep gambling fun and within safe limits:

• Set a budget: Decide how much money you can afford to lose before you start playing, and stick to it. Never gamble with money intended for essential expenses.
• Set a time limit: Determine how long you will play and adhere to that limit, regardless of wins or losses.
• Do not chase losses: Accept that losses are part of gambling. Attempting to recover lost money often leads to further losses.
• Balance gambling with other activities: Ensure gambling remains one of many leisure activities, not the sole focus of your free time.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Take regular breaks: Step away from the game periodically to clear your head and reassess your play.

Frank & Fred encourages a balanced approach to entertainment. Gambling should complement, not dominate, your life.

Frank & Fred offers robust tools to help you manage your spending proactively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent you from spending more than you can afford.

• Deposit Limits: Restrict the total amount of money you can deposit into your Frank & Fred account over a chosen period (daily, weekly, or monthly).
• Loss Limits: Define the maximum amount of money you are willing to lose over a specific timeframe (daily, weekly, or monthly). Once this limit is reached, you will be unable to place further bets until the period resets.
• Wager Limits: Control the total amount of money you can stake on bets over a defined period (daily, weekly, or monthly).

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take effect only after a cooling-off period, in line with regulatory requirements. Requests to decrease a limit will take effect immediately.

If you feel you need a short break from gambling, Frank & Fred offers Time-Out options. A Time-Out allows you to temporarily suspend your account for a defined period, such as 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any bets.

This feature is designed for players who wish to take a short break without committing to a full self-exclusion. It provides an opportunity to reflect on your gambling habits and regain perspective. Once the Time-Out period expires, your account will automatically reactivate, and you will be able to resume playing.

For individuals who feel their gambling has become problematic and require a longer break, Frank & Fred provides comprehensive self-exclusion options. Self-exclusion allows you to voluntarily close your account for an extended period, preventing access to our services.

You can choose to self-exclude for periods ranging from 6 months to 5 years, or even permanently. During a self-exclusion, your account will remain closed, and we will take all reasonable steps to prevent you from opening new accounts with Frank & Fred. We will also remove you from our marketing lists to avoid any temptation to gamble. Once a self-exclusion is set, it cannot be reversed until the chosen period has fully elapsed. To initiate a self-exclusion, please contact our support team, who will guide you through the process.

Frank & Fred is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction. We employ robust age verification procedures during the registration process to confirm that all our players are of legal age. This may involve requesting identification documents such as a passport or driving license.

We urge parents and guardians to take responsibility for preventing minors from accessing gambling sites. This includes using parental control software, keeping login details secure, and monitoring internet usage. Frank & Fred adheres to all data protection regulations, including GDPR, ensuring that personal information collected for age verification is handled securely and responsibly.

To help you stay aware of the time you spend gambling, Frank & Fred offers Reality Checks. This feature provides periodic notifications during your gaming session, reminding you how long you have been playing. These pop-up messages prompt you to consider taking a break or ending your session.

You can customise the frequency of these Reality Checks in your account settings. This tool is designed to encourage conscious decision-making about your playing duration and prevent you from losing track of time while enjoying our games. It is another way Frank & Fred supports responsible play.

If you are concerned about your gambling habits, a self-assessment can be a helpful first step. Frank & Fred encourages you to honestly evaluate your relationship with gambling. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you tried to cut down on your gambling without success?
• Does gambling interfere with your daily responsibilities or relationships?
• Do you gamble to escape from problems or feelings of sadness?
• Have you lied to others about the extent of your gambling?
• Do you feel anxious, guilty, or depressed after gambling?
• Have you borrowed money or sold possessions to gamble?

If you answered yes to several of these questions, it may indicate a need for support. Remember, recognising a potential problem is a sign of strength. Frank & Fred is here to support you in accessing the resources you need.

Ef spilamennskan er hætt að vera skemmtileg er ókeypis og trúnaðaraðstoð í boði. Þessi samtök eru óháð þessari síðu og öllum rekstraraðilum:

Innlend aðstoð: Ísland

• SÁS (Samtök áhugafólks um spilafíkn)
• Red Cross Helpline 1717 · Hjálparsími: 1717
• Sjálfsútilokun: Operator self-exclusion (no national register)

Alþjóðleg aðstoð (öll lönd)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Hjálparsími: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)