Cookie Policy

Cookies so, are small text files that are placed on your device, for example, your computer, tablet, or mobile phone, when you visit a website. They are widely used by websites to make them work more efficiently, as well as to provide information to the owners of the site. Cookies can remember your preferences, track your browsing habits, and help us understand how you use Frank & Fred. They do not typically contain any information that personally identifies you, but they can be linked to personal information we hold about you.

The purpose of a cookie is to allow the website to recognise your device the next time you visit. This recognition can enhance your user experience, making your interactions with Frank & Fred smoother and more personalised. Some cookies are essential for the website to function correctly, while others help us to improve our services and provide you with relevant content and offers.

At Frank & Fred, we use cookies for several important reasons. They help us to operate our website, remember your preferences, and understand how you interact with our services. This information allows us to continually improve your experience, making Frank & Fred more intuitive and enjoyable. Cookies enable us to:

• Maintain your login session, so you do not have to log in repeatedly.
• Remember your chosen language and other display preferences.
• Analyse how our website is used, which helps us identify areas for improvement.
• Provide you with personalised content and targeted advertisements.
• Ensure the security and integrity of our platform.

By using Frank & Fred, you agree to our use of cookies in accordance with this Cookie Policy. We are committed to protecting your privacy and ensuring transparency about our data practices.

Essential cookies, also known as strictly necessary cookies, are fundamental for the operation of the Frank & Fred website. These cookies are crucial for you to navigate our site and use its core features. Without these cookies, services like logging into secure areas, managing your account, or making transactions, would not be possible. They enable basic functionalities and ensure the security of your interactions with Frank & Fred.

These cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet. Their sole purpose is to facilitate the technical operation of the website and provide the services you have requested. For example, an essential cookie might remember the items you have placed in a shopping cart, or maintain your session as you move between different pages on our site.

Analytics cookies collect information about how visitors use Frank & Fred. This includes details such as which pages are visited most often, the duration of visits, and if users encounter error messages. This data is aggregated and anonymised, meaning it does not identify you personally. The insights gained from analytics cookies are vital for us to understand user behaviour and improve the performance and usability of our website.

We use this information to identify areas where we can enhance the user experience, optimise content, and ensure that Frank & Fred remains a high-performing and user-friendly platform. For example, if we notice that a particular page has a high exit rate, we can investigate why and make necessary adjustments. These cookies help us to make informed decisions about website development and content strategy.

Functional cookies allow Frank & Fred to remember choices you make and provide enhanced, more personal features. For example, these cookies can remember your username, your preferred language, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

These cookies are designed to improve your convenience and make your experience with Frank & Fred more tailored to your preferences. They help to create a more personalised and efficient user journey. For instance, if you set a specific language preference, a functional cookie will ensure that Frank & Fred displays in that language on subsequent visits.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are typically placed by advertising networks with our permission. They remember that you have visited Frank & Fred and this information is shared with other organisations, such as advertisers.

The purpose of these cookies is to build a profile of your interests and show you relevant adverts on other sites. They also allow us to understand which marketing channels are most effective in attracting new players to Frank & Fred. By using these cookies, we can ensure that our advertising efforts are targeted and efficient, providing you with offers and promotions that are genuinely of interest.

Third-party cookies are cookies set by a domain other than Frank & Fred. These cookies are often used for cross-site tracking, retargeting, and advertising purposes. When you visit Frank & Fred, some cookies may be placed by third-party services that appear on our pages. For example, if we embed content from social media platforms or use analytics services from external providers, these third parties may set their own cookies.

We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy. While we do not have direct control over these cookies, we strive to only work with reputable providers. Examples of third-party cookies include those from analytics providers like Google Analytics, or advertising partners. These cookies are subject to the respective third parties' cookie policies.

The duration for which a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary and typically expire once you close your browser. They are used to link your actions during a single browsing session and are essential for functionality like keeping you logged in as you navigate Frank & Fred.

Persistent cookies, on the other hand, remain on your device for a set period specified within the cookie, or until you delete them. These cookies are used to remember your preferences or actions across multiple sites. For example, a persistent cookie might remember your login details for your next visit to Frank & Fred, saving you the effort of re-entering them. The expiry period for persistent cookies can vary significantly, from a few minutes to several years.

You have the ability to manage and control cookies on your device. Most web browsers allow you to accept, refuse, or delete cookies. You can usually find these settings in the 'options' or 'preferences' menu of your browser. Please note that if you choose to disable cookies, some parts of Frank & Fred may not function correctly, and your user experience could be affected.

For detailed instructions on how to manage cookies, you can refer to the help section of your specific browser. Disabling certain types of cookies, especially essential cookies, may prevent you from accessing certain features of Frank & Fred, such as logging in or making deposits. We recommend keeping cookies enabled to fully enjoy all the features and functionalities of our platform.

• Google Chrome: Settings > Privacy and security > Site Settings > Cookies and site data.
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
• Microsoft Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear > Cookies and other site data.
• Safari: Preferences > Privacy > Manage Website Data.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When DNT is enabled, it sends a signal to websites indicating that the user does not want to be tracked. However, there is no universally accepted standard for how websites should respond to these signals. Therefore, Frank & Fred does not currently respond to DNT signals.

We will continue to monitor developments around DNT and other privacy technologies. In the meantime, you can manage your privacy preferences, including cookie settings, directly through your browser or by using the cookie management tools provided on our website. Our commitment to your privacy remains paramount, and we encourage you to review our Privacy Policy for more comprehensive information on how we collect, use, and protect your data.

Frank & Fred may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are using cookies.

Significant changes will be communicated to you through prominent notices on our website or via email, where appropriate. Your continued use of Frank & Fred after any changes to this Cookie Policy will constitute your acceptance of such changes. We are committed to maintaining transparency regarding our cookie practices.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our dedicated support team is available to assist you with any inquiries you may have regarding your privacy and data practices at Frank & Fred.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.

We are committed to addressing your concerns promptly and transparently. Your feedback is valuable to us as we strive to maintain the highest standards of data protection and user privacy.