Contact Us

We appreciate your interest in Frank & Fred. Your feedback, questions, and insights are valuable to us. This page outlines the best ways to contact our team and clarifies the scope of assistance we can provide. Please read through the sections carefully to ensure your query is directed appropriately, allowing us to respond efficiently.

As an independent review and affiliate website, Frank & Fred focuses on providing comprehensive and unbiased information about online gambling brands. We are not an online casino, sportsbook, or any form of gambling operator. We do not manage player accounts, handle financial transactions, or provide direct customer support for any gambling platform. Our role is to inform and guide, not to operate.

Frank & Fred is an independent online platform dedicated to reviewing and evaluating various online gambling brands. Our mission is to offer transparent, objective, and detailed assessments of casinos, sportsbooks, and other related services. We research, test, and analyze different aspects of these platforms, including their game selection, bonus offers, payment methods, customer service, and overall user experience. Our content is designed to help players make informed decisions.

It is crucial to understand that Frank & Fred operates entirely independently. We are not owned by, affiliated with (beyond standard affiliate marketing partnerships), or managed by any of the gambling operators we review. We do not host games, process bets, or hold any licenses for gambling operations. Our primary function is content creation and publication, serving as a resource for the online gambling community.

The Frank & Fred team is here to assist with inquiries directly related to our website, content, and services. We welcome communication regarding:

• Feedback and Corrections: If you identify inaccuracies, outdated information, or have suggestions for improving our reviews or articles on Frank & Fred.
• Partnership and Advertising Inquiries: For potential collaborations, advertising opportunities, or business development discussions related to the Frank & Fred website.
• General Website Support: If you encounter technical issues while browsing Frank & Fred, or have questions about how to use our site.
• Content Suggestions: Ideas for new reviews, guides, or topics you would like to see covered on Frank & Fred.

Please use the appropriate contact method for your specific query, as detailed in the relevant sections below. Providing clear and concise information will help us address your request promptly.

Due to our independent nature and operational scope, there are many areas where Frank & Fred cannot provide direct assistance. We cannot:

• Access, modify, or provide information about your player accounts with any online casino or sportsbook.
• Process deposits, withdrawals, or any financial transactions related to gambling operators.
• Resolve disputes between players and gambling operators regarding gameplay, bonuses, or account status.
• Offer direct customer support or live chat services for any gambling brand reviewed on our site.
• Provide legal advice pertaining to online gambling or individual player situations.
• Influence the outcome of games, bonus terms, or account verification processes at any gambling site.

For any of the above issues, you must contact the relevant online casino or sportsbook directly. They are the only entity capable of assisting with account-specific matters.

Frank & Fred does not operate any online casino or sportsbook. Consequently, we do not have access to player accounts, transaction records, or any personal data held by gambling operators. We cannot assist with issues related to:

• Account registration, login problems, or password resets.
• Verification processes (KYC, Know Your Customer).
• Depositing funds, withdrawal requests, or payment method inquiries.
• Bonus activation, wagering requirements, or bonus disputes.
• Game fairness, technical glitches within games, or betting outcomes.
• Self-exclusion requests or responsible gambling tools offered by an operator.

If you are experiencing any of these issues, you must contact the customer support team of the specific online casino or sportsbook where you hold an account. They have the necessary tools and access to assist you. Their contact details are typically found on their official website, often in a "Help," "Support," or "Contact Us" section.

For all legal inquiries pertaining to Frank & Fred, including matters related to our operations, content, or compliance, please direct your correspondence to the dedicated legal email address. This includes official notices, legal documents, and formal communications from legal representatives. Please ensure your communication is clear, concise, and includes all relevant details and supporting documentation.

Email for Legal Inquiries: [email protected]

Please note that this email address is exclusively for legal matters concerning Frank & Fred as an independent review website. We cannot provide legal advice or respond to legal inquiries related to individual player disputes with gambling operators. Those issues must be directed to the respective operator or appropriate legal counsel.

Frank & Fred respects intellectual property rights and is committed to complying with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. If you believe that any content on our website infringes upon your copyright, please send a formal DMCA takedown notice or copyright infringement claim to our designated agent.

Your notice must include the following information:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including an address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.

Email for DMCA and Copyright Takedowns: [email protected]

Upon receipt of a valid DMCA notice, we will take appropriate action in accordance with our policies and applicable law.

Frank & Fred is committed to promoting responsible gambling practices. While we do not operate gambling services, we believe in supporting our users with information and resources to gamble safely. If you or someone you know is struggling with gambling, please seek help from professional organizations. Many reputable charities and support groups offer confidential advice and assistance.

Some widely recognized organizations include:

• GamCare (UK)
• BeGambleAware (UK)
• Gamblers Anonymous (International)
• National Council on Problem Gambling (USA)

These organizations provide helplines, online resources, and support networks to help individuals manage and overcome gambling problems. Remember, help is available, and reaching out is the first step towards recovery.

The Frank & Fred team strives to respond to all legitimate inquiries in a timely manner. Our standard response time for general feedback, partnership requests, and website support is typically within 2-3 business days. However, response times may vary depending on the volume and complexity of incoming communications.

For legal inquiries and DMCA notices, we prioritize these communications and aim to acknowledge receipt within 1 business day, with a full response or action taken as quickly as possible, subject to necessary internal review processes. Please ensure that all required information is provided in your initial contact to avoid delays.

We appreciate your patience and understanding. Submitting duplicate inquiries will not expedite the response process and may, in fact, cause further delays. Thank you for contacting Frank & Fred.