Privacy Policy

Welcome to Frank & Fred. This Privacy Policy describes how Frank & Fred, operated by [Company Name], collects, uses, processes, and protects your personal data. We are committed to safeguarding your privacy and ensuring the security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with Frank & Fred or using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review it carefully. If you have any questions about our data practices, please contact us using the details provided at the end of this policy.

We collect various types of personal information to provide and improve our services at Frank & Fred. This includes:

• Identity Data: Name, date of birth, gender, nationality, and copies of identification documents such as passports or driver's licenses.
• Contact Data: Residential address, email address, and telephone number.
• Financial Data: Bank account details, payment card details, and transaction history. We do not store full payment card numbers, these are handled by PCI-compliant payment processors.
• Transaction Data: Details about deposits, withdrawals, wagers, and other activities on your Frank & Fred account.
• Technical Data: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, features used, and time spent on our site.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Publicly Available Information: Data from public sources, such as social media, to verify identity or conduct due diligence checks.

Frank & Fred uses your personal data for several purposes, primarily to operate our services, manage your account, and comply with legal obligations:

• Account Management: To register your account, verify your identity, process your deposits and withdrawals, and manage your gameplay.
• Service Provision: To provide you with access to our games and services, and to personalize your experience on Frank & Fred.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, thereby protecting both you and Frank & Fred.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Marketing and Promotions: To send you promotional offers, bonuses, and information about new games or features, where you have consented to receive such communications.
• Legal and Regulatory Compliance: To comply with our legal obligations, including those related to anti-money laundering (AML), responsible gaming, and our licensing authority's requirements.
• Service Improvement: To analyze usage patterns, conduct research, and gather feedback to improve our website, services, and user experience.

We process your personal data based on specific legal grounds as required by data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, such as AML laws, responsible gaming requirements, and reporting to regulatory bodies.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes interests in preventing fraud, improving our services, and ensuring network and information security.
• Consent: We may rely on your explicit consent for certain processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Frank & Fred may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for specified purposes.
• Regulatory Bodies and Law Enforcement: We disclose information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies, for purposes such as fraud prevention, anti-money laundering, and responsible gaming compliance.
• Affiliates and Group Companies: Your data may be shared within our corporate group for operational purposes, internal reporting, and service enhancement.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will ensure appropriate confidentiality agreements are in place.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, when necessary for legal, auditing, or business advice.

We do not sell your personal data to third parties.

Frank & Fred implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use SSL encryption for data transmission to protect your information during transit.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights concerning your personal data held by Frank & Fred:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We will respond to your request within the legally required timeframe.

Frank & Fred uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site.

• Essential Cookies: These are necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to improve our services.
• Functionality Cookies: These are used to remember your preferences and choices, such as your language or region, to provide a more personalized experience.
• Marketing/Targeting Cookies: These cookies track your browsing habits to deliver more relevant advertisements and promotions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it is processed.

For example, we typically retain account information for a minimum of five years after the account is closed, in accordance with anti-money laundering regulations and licensing authority requirements. Transactional data and communications may be retained for longer periods as required by law or for legitimate business interests.

Once your data is no longer required, we will securely delete or anonymize it.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) if our service providers or affiliates are located in such regions. When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your privacy rights, such as relying on adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognized mechanisms.

Frank & Fred's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [DPO Email Address]

Postal Address: [Company Registered Office Address]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been infringed.