Cookie Policy

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners. When you access Frank & Fred, our servers may send a cookie to your device. This cookie allows us to recognise your device and store some information about your preferences or past actions. Cookies do not typically contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

The primary purpose of cookies is to enhance your user experience. They enable features like remembering your login details, language preferences, and game settings. Without cookies, every visit to a new page would treat you as a new visitor, making interactions like placing bets or managing your account much less convenient. Frank & Fred uses cookies responsibly and with your privacy in mind.

Frank & Fred uses cookies for several important reasons. These include ensuring the proper functioning of our website, understanding how our players interact with our services, and tailoring promotional content to be more relevant to your interests. By using cookies, we can offer a more personalised and efficient gaming experience. We categorise the cookies we use into several types, each serving a distinct purpose in improving our service to you.

Our use of cookies is always in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We are transparent about our cookie usage and provide you with options to manage your cookie preferences. Your continued use of Frank & Fred implies your consent to our use of cookies as described in this policy, unless you have adjusted your browser settings to decline them.

Essential cookies are fundamental to the operation of the Frank & Fred website. These cookies are strictly necessary to enable you to move around the website and use its features, such as accessing secure areas of the site or making deposits and withdrawals. Without these cookies, services you have asked for, like remembering your login information or maintaining your session state, cannot be provided. They are typically set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Because these cookies are vital for the website's functionality, they cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but some parts of the site will not work correctly if you do. These cookies do not store any personally identifiable information about you beyond what is necessary for the service.

Analytics cookies collect information about how visitors use the Frank & Fred website. This includes details such as which pages are visited most often, how long users spend on the site, and if they encounter any error messages. This data helps us understand user behaviour and improve the performance and design of our website. For example, we might use this information to identify popular game categories or areas where users experience difficulties, allowing us to make necessary improvements.

The information gathered by analytics cookies is aggregated and therefore anonymous. It does not identify individual visitors. We use this data solely to enhance the user experience and optimise our services. Frank & Fred is committed to using analytics data responsibly to provide a better, more intuitive platform for our players.

Functional cookies allow the Frank & Fred website to remember choices you make and provide enhanced, more personal features. For instance, these cookies can remember your username, preferred language, or the region you are in. They can also be used to remember changes you have made to text size, fonts, and other customisable parts of web pages. The purpose of functional cookies is to provide you with a more convenient and personalised experience, making your visits to Frank & Fred more enjoyable.

These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. While not strictly essential for the website's operation, they significantly improve your experience. If you disable these cookies, some functionalities may be impaired, and you may need to re-enter preferences more frequently.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with Frank & Fred's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers.

This allows us to show you targeted promotions for Frank & Fred on other websites or social media platforms you visit. We aim to make our advertising relevant and useful, rather than intrusive. You have control over these cookies, and you can choose to opt out of them through our cookie consent tool or your browser settings.

In addition to our own cookies, Frank & Fred also uses various third-party cookies. These are cookies set by a domain other than the one you are visiting, meaning they are placed by third-party services that appear on our pages. These third-party providers may include analytics services, advertising networks, and social media platforms. For example, we might use Google Analytics for site usage tracking or integrate social media sharing buttons that set their own cookies.

Frank & Fred does not have direct control over these third-party cookies. The information collected by these cookies is governed by the privacy policies of the respective third parties. We encourage you to review the privacy and cookie policies of these third-party providers to understand how they use your information. We carefully select our third-party partners to ensure they adhere to high standards of data protection and privacy.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary and typically expire as soon as you close your browser. They are used to link your actions during a single browsing session. For example, they might remember items you've added to a shopping cart or your login status for Frank & Fred.

Persistent cookies, on the other hand, remain on your device for a set period specified in the cookie, or until you delete them. They are activated each time you visit the website that created that particular cookie. These cookies are used to remember your preferences or settings over multiple visits, such as your language choice or login details. The lifespan of persistent cookies used by Frank & Fred varies, but they generally do not remain active for more than two years unless explicitly stated otherwise or required for legal or security reasons.

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may affect the functionality and features of the Frank & Fred website. Some services may not function correctly without the aid of cookies.

You can manage your cookie preferences directly through your browser settings. Each browser provides different methods for managing cookies. For example, you can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. You can find more detailed information about cookie management for popular browsers on their respective websites. Additionally, Frank & Fred provides a cookie consent tool on our website that allows you to customise your preferences for non-essential cookies.

"Do Not Track" (DNT) is a privacy preference that users can set in their web browsers. When a DNT signal is activated, it sends a signal to websites indicating that the user does not want their online activities to be tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals. Therefore, Frank & Fred does not currently respond to DNT signals initiated by web browsers.

We continue to monitor developments around DNT and other privacy technologies. In the meantime, we encourage you to use the cookie management tools provided by your browser and our website to control your cookie preferences. Our commitment to your privacy is paramount, and we strive to offer transparent options for managing your data.

Frank & Fred may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.

Significant changes will be communicated through a prominent notice on our website or by directly notifying you if required by law. Your continued use of the Frank & Fred services after any changes to this policy will constitute your acceptance of such changes. We are committed to maintaining transparency regarding our data practices.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact our dedicated support team. We are here to assist you and provide any necessary clarifications regarding your privacy and data protection at Frank & Fred.

You can reach us through the contact methods provided on our website. Our customer support representatives are trained to handle inquiries related to data privacy and will ensure your questions are addressed promptly and effectively. We value your feedback and are committed to ensuring your experience with Frank & Fred is secure and transparent.