Responsible Gambling

At Frank & Fred, we believe that online gaming should be an entertaining and responsible activity. Our commitment to safer gambling is a core principle of our operations. We strive to provide a secure and enjoyable environment for all our players, ensuring that gambling remains a form of entertainment, not a source of problems. This commitment extends to offering tools and resources designed to help you manage your play, recognise potential issues, and seek support if needed. We are dedicated to upholding the highest standards of player protection, guided by our licensing authority's regulations and best industry practices. Your well-being is paramount to us, and we continuously review and enhance our responsible gambling measures to maintain a safe and fair gaming experience at Frank & Fred.

Understanding problem gambling is the first step towards addressing it. While most people gamble for fun and entertainment, for a small percentage, it can become a serious issue. Recognising the signs early can make a significant difference. Indicators of problem gambling may include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, attempting to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Feeling anxious, guilty, or depressed because of your gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated unsuccessful attempts to cut down or stop gambling.
• Losing interest in other hobbies or activities you once enjoyed.

If you or someone you know exhibits several of these signs, it may be time to seek assistance. Frank & Fred encourages open communication and provides resources to help.

Maintaining control over your gambling habits is crucial for ensuring it remains a positive experience. Here are some practical tips to help you keep your play enjoyable and within safe limits:

• Gamble for entertainment, not as a way to make money: View gambling as a leisure activity, not a financial solution.
• Set a budget and stick to it: Decide how much money you can comfortably afford to lose before you start playing and do not exceed that amount.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and resist the urge to try and win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Avoid gambling when stressed, upset, or under the influence: Emotional states or intoxicants can impair your judgment.
• Take regular breaks: Step away from the game periodically to clear your head.

Frank & Fred supports these responsible gaming practices to help you maintain a healthy relationship with gambling.

Frank & Fred offers you the ability to proactively manage your spending and betting activity through self-imposed limits. These tools are designed to help you stay within your comfort zone and gamble responsibly. You can set:

• Deposit Limits: Restrict the amount of money you can deposit into your Frank & Fred account over a chosen period (daily, weekly, or monthly). Once the limit is reached, you will be unable to deposit further until the period resets.
• Loss Limits: Define the maximum amount of money you are prepared to lose within a specific timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further bets until the period concludes.
• Wager Limits: Control the total amount of money you can stake on bets within a set period (daily, weekly, or monthly). This helps manage your overall betting volume.

You can adjust these limits at any time through your account settings. Increasing a limit typically involves a cooling-off period before it takes effect, giving you time to reconsider. Decreasing a limit usually takes effect immediately. We encourage you to utilise these features to ensure your gambling remains within your personal boundaries.

If you feel you need a short break from gambling, Frank & Fred provides options for time-outs and cool-off periods. These temporary breaks allow you to step away from all gaming activities on our platform for a set duration. During a time-out or cool-off period, you will not be able to deposit funds or place bets. You will also be unsubscribed from promotional emails during this time. This feature is ideal if you want to take a short pause to reflect on your gambling habits or simply need a temporary break from the excitement. You can typically choose durations ranging from 24 hours to several weeks. Once the selected period ends, your account will automatically reactivate, allowing you to resume play.

For individuals who feel their gambling has become problematic, or who wish to take a more extended break, Frank & Fred offers a self-exclusion program. Self-exclusion is a formal process that allows you to voluntarily prevent yourself from accessing your account and gambling on our platform for a significant period. You can typically choose self-exclusion periods ranging from six months to five years, or even permanently. Once activated, your account will be closed, and you will be blocked from opening new accounts with us. We will also take reasonable steps to remove you from our marketing databases. During a self-exclusion period, it is not possible to reactivate your account. This measure is a serious commitment to stopping gambling and should be considered carefully. If you opt for self-exclusion, we strongly recommend extending this to other gambling operators and seeking professional support.

Frank & Fred is strictly committed to preventing underage gambling. Our services are not intended for, nor do we permit, individuals under the legal gambling age in their jurisdiction to open accounts or participate in any gaming activities. We employ robust age verification procedures during the registration process to confirm that all our players are of legal age. This includes requesting proof of age documentation, such as government-issued identification. Any account found to belong to a minor will be immediately closed, and any winnings forfeited. We urge parents and guardians to take responsibility for protecting minors by using filtering software, monitoring internet usage, and keeping account details confidential. Safeguarding children from gambling is a shared responsibility, and Frank & Fred takes its part seriously.

To help you monitor your gambling activity and maintain awareness of the time spent playing, Frank & Fred provides reality checks and session reminders. A reality check is a pop-up notification that appears at predetermined intervals while you are actively playing. This reminder will inform you of the duration of your current gaming session and may also display your net winnings or losses during that period. The purpose of the reality check is to prompt you to take a moment, reflect on your play, and decide whether you wish to continue or take a break. You can often set the frequency of these reminders in your account settings. This tool empowers you to make informed decisions about your ongoing play and helps prevent you from losing track of time while enjoying our games.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step in understanding your relationship with gambling. Frank & Fred encourages you to honestly answer a series of questions designed to highlight potential areas of concern. These questions typically cover aspects such as the amount of time and money you spend, whether gambling interferes with your daily life, and your emotional responses to wins and losses. While a self-assessment is not a diagnostic tool, it can provide valuable insights and indicate whether you might benefit from further support or professional advice. If your self-assessment raises concerns, please consider utilising the responsible gambling tools available on Frank & Fred or seeking help from a support organisation. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)